Order issues

We’re here to help you quickly resolve any problems with your order.
If something doesn’t look right, follow the steps below and our support team will take care of it as fast as possible.

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Wrong Item or Variant Received

If you received an incorrect product, color or model, contact us with:
• Your order number
• A photo of the item you received

We’ll fix it immediately.

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Damaged or Defective Product

If your item arrived damaged or not working:
• Take clear photos of the damage or defect
• Contact our support team within 7 days of delivery

We’ll send a replacement or offer a suitable solution.

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Package Missing or Lost

If your tracking hasn’t updated for several days or your package appears lost:
• Check your local post office or pick-up point
• Contact us with your order number
• We will open an investigation with the carrier

You will never be left without a solution.

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Tracking Not Working

Tracking numbers may take 1–4 business days to activate.
If it still doesn’t work after this time window, reach out to us and we’ll verify the shipment.

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Need More Help?

Our support team is here for you.

Contact us anytime at support@zonegap.com and we’ll get back to you as soon as possible.