Return & Refund Policy

At ZoneGap, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

We aim to make the return process simple, fair, and hassle-free.

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Return Eligibility

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused
• The item must be in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order number) must be provided

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Return Options

If your return is approved, you may choose:

• Product Replacement
• Full Refund

Refunds are issued to the original payment method.

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Non-Returnable Situations

Returns may be refused if:

• The product shows signs of use
• The product is damaged by improper handling
• The product is not returned in original condition
• The return request exceeds 14 days

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Damaged or Defective Items

If your order arrives damaged or defective:

Please contact us immediately at:

support@zonegap.com

Include:

• Order number
• Description of the issue
• Clear photo evidence

We will resolve the issue via replacement or refund.

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Refund Process

Once your return is received and inspected:

• Refunds are processed within 5–10 business days
• Processing times may vary depending on your payment provider

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Shipping Costs

• Original shipping costs are non-refundable
• Customers are responsible for return shipping costs
• Shipping fees are only refunded if the product is defective or incorrect

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Incorrect Shipping Information

ZoneGap is not responsible for failed deliveries caused by incorrect shipping details provided by the customer.

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Questions?

For any return or refund inquiries:

📧 support@zonegap.com