At ZoneGap, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

We aim to make the return process simple, fair, and hassle-free.

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Return Eligibility

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused
• The item must be in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order number) must be provided

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Return Options

If your return is approved, you may choose:

• Product Replacement
• Full Refund

Refunds are issued to the original payment method.

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Non-Returnable Situations

Returns may be refused if:

• The product shows signs of use
• The product is damaged by improper handling
• The product is not returned in original condition
• The return request exceeds 14 days

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Damaged or Defective Items

If your order arrives damaged or defective:

Please contact us immediately at:

support@zonegap.com

Include:

• Order number
• Description of the issue
• Clear photo evidence

We will resolve the issue via replacement or refund.

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Refund Process

Once your return is received and inspected:

• Refunds are processed within 5–10 business days
• Processing times may vary depending on your payment provider

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Shipping Costs

• Original shipping costs are non-refundable
• Customers are responsible for return shipping costs
• Shipping fees are only refunded if the product is defective or incorrect

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Incorrect Shipping Information

ZoneGap is not responsible for failed deliveries caused by incorrect shipping details provided by the customer.

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Questions?

For any return or refund inquiries:

📧 support@zonegap.com