Warranty Policy

Warranty Policy

At Zonegap, we want every customer to feel confident when shopping with us.
Below you will find our warranty guidelines for products purchased on our online store.

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1. Standard Warranty Coverage

All products purchased from Zonegap include a standard 14-day warranty starting from the day you receive your order.

This warranty covers:
• Faulty or non-functional items
• Products damaged during transport
• Items that do not match the product description

If any of these occur, we will offer a replacement or refund, depending on your preference and product availability.

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2. What Is Not Covered

Our warranty does not cover:
• Damage caused by improper use
• Normal wear and tear
• Intentional damage
• Water damage (unless the product is advertised as waterproof)
• Products modified or repaired by the customer
• Incorrect installation of the product by the customer

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3. How to Submit a Warranty Claim

To submit a warranty claim, contact us at:
📧 zonegap.shop@gmail.com

Please include:
• Your order number
• A clear description of the issue
• Photo or video evidence showing the problem

This helps us resolve your claim quickly (usually within 24 hours).

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4. Replacement or Refund

Once your claim is approved, we will offer one of the following:

✔ Replacement

A new product will be sent to you at no additional cost.

✔ Refund

We will issue a refund to your original payment method.
Processing times depend on your bank or payment provider.

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5. Warranty for Electronics

Some electronic products may include an extended manufacturer warranty.
If this applies, it will be mentioned on the product page.

For all other electronics, the standard 14-day warranty applies.

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6. EU Consumer Rights

Our warranty policy operates in line with EU consumer protection rules.
Customers in the EU still maintain their legal rights regarding defective products.

If you believe your situation requires additional review, please contact us — we are here to help.

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7. Contact Us

For questions regarding product warranty or support, reach out to us at:
📧 zonegap.shop@gmail.com
We typically respond within 12–24 hours.